Customer Success Manager
You take the client from signed contract to a system that runs.
A customer success manager looks after the client from the first day of onboarding: they configure the platform, teach people to use it and step in before a problem turns into a cancellation. At Trein Group the role is measured on two numbers: how many clients actually use the CRM they bought, and how many are still there after six months.
What you'll do
Take a new client from signed contract to a live system in two weeks
Configure HighLevel: pipelines, automations, calendars, WhatsApp, forms and reminders
Train the client's team, and train it again when somebody new joins
Watch usage: if a client stops opening the CRM, you know before they tell you
Handle support requests within response times that are stated and kept
Collect the requests that keep coming back and take them to whoever builds the processes
Who we're looking for
You've looked after clients on a software product, in an agency or at a SaaS company
You're patient with non-technical people and precise when you configure
You move between automations, forms and integrations without fearing you'll break something
You write instructions a person can follow alone, without calling you back
Not required, but it counts
HighLevel or GoHighLevel
Teaching or training experience, however informal
English for vendor documentation
How hiring works
Four steps, two to three weeks in total.
Application
An email to info@treinmarketing.it with your CV and two lines on why. We reply within five working days, including when it's a no.
Intro call
Thirty minutes with whoever runs the area: what you've actually done, what you're after, how we work. Questions go both ways.
Paid trial task
A real task from the role, scoped to a few hours and paid. No invented exercises and no free work dressed up as a test.
Offer
A freelance collaboration with targets, pay and terms put in writing before you start.
Sound like you?
The email opens pre-filled: complete the fields, attach your CV and send. We reply within five working days.
Apply for this roleIndicative range for a full-time freelance collaboration. The final figure depends on experience and the hours agreed.